Refund & Return Policy

At Moon Veil Magic, each order is prepared with care and intention. Because our products are handcrafted and created specifically for our customers, all sales are final.

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No Returns or Exchanges

We do not accept returns, exchanges, or change-of-mind requests. Please carefully review your order before completing your purchase.

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Issues With Your Order

If there is an issue with your order, please contact us at tarotwithjess7@gmail.com and include your order number, along with a detailed description of the issue.

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For damaged, incorrect, or missing items, please provide clear photographs of the package and/or items received so that we can properly review the situation.

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Any concerns regarding the condition or contents of your order must be reported within 48 hours of delivery. Requests submitted after this timeframe may not be eligible for review or resolution.

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Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and is in the possession of the shipping carrier, Moon Veil Magic is not responsible for packages that are lost, stolen, delayed, or damaged during transit.

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If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking with household members, neighbors, and your local delivery carrier.

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By placing an order with Moon Veil Magic, you acknowledge and agree to the terms of this Refund & Return Policy.

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For questions or concerns regarding an order, please send a message below.